Category Warranty Period Warranty Details Mixers 5 years Ceramic disc cartridges – parts only     Note: • Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt or thread tape etc. • 3 years – Replacement Products or Parts • 1 year – Labour Showers 3 years Replacement product or parts     Note: • 1 year – Labour Tapware 3 years Replacement product or parts     Note: • 1 year – Labour • Jumper valves – 3 mths parts only Accessories 1 year Replacement product or parts Warranty Periods While every Caroma Tapware product is manufactured to the highest standards, Caroma Tapware offers a Limited 5/3/1 Year Warranty for additional peace of mind. We are committed to upholding our position as Australia's leading Quality Supplier, Technical Support & Customer Service team, with a dedicated and proven service network striving for ultimate customer satisfaction. For all After Sales & Service enquiries please contact: Caroma Tapware Customer Central (by Caroma Dorf) Phone: 13 14 16 Fax: 1800 817 168 E-mail serviceNSW@caromadorf.com (ACT, NSW, QLD, TAS, VIC) serviceSA@caromadorf.com (SA, NT) serviceWA@caromadorf.com (WA) Warranty shall be void for the following reasons: Inability to provide proof of purchase or equivalent documentation. Products not installed by a licensed plumber. Products not installed to relevant National Standards and State Regulations. Products not installed in accordance with the manufacturer's installation instructions. Tapware exposed to water pressures and or temperatures that exceed stated limitations as per the product installation instructions. Note: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations. Note:- The 500kPa maximum water supply pressure doesn't apply to fire service outlets. Isolation stop taps are not fitted as stated on manufacturer's installation instructions. Fitting of other devices to the outlet of tapware. Eg. Water filters. Fitting of non-approved Caroma Dorf flow controllers in tap body or on end of line devices. Non-installation of flow regulated check valve in wall elbows for handshowers. Products used for incorrect applications, non-potable water etc. Damage as a result of obstructions due to inadequate flushing of system before use. Service, repairs or with non-standard replacement parts previously undertaken without Caroma Dorf's written approval. Damage to finishes by adhesives, sealants etc. Failure to clean & replace outlet aerator inserts etc. Damage to finishes which arise from installation or post installation use. Failure to observe manufacturers care and cleaning instructions. The warranty work is limited to the pre-approved scope of work. Additional work will require authorisation from Caroma Dorf AS&S on 13 14 16. Warranty Conditions Caroma Tapware Warranty covers the repair or, at Caroma Dorf's option, the replacement of any products which are defective through faulty workmanship or materials. The warranty period commences from date of purchase or for new buildings date of handover. To make a warranty claim, Proof of Purchase (POP), handover documentation for new homes or equivalent documentation must be supplied for warranty claims to be considered and claims must be processed through Caroma Dorf's AS&S section. Caroma Dorf will issue each claim with a claim number which is recorded on the Caroma Dorf AS&S system. Caroma Dorf will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by Caroma Dorf. Should any warranty claim be made and attended to by a Caroma Dorf authorised Service Agent and that in the opinion of the Service Agent or Caroma Dorf the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Caroma Dorf is responsible, Caroma Dorf reserves the right to charge a service fee for each service staff attending the Owner's premises where goods have been installed. Caroma Dorf require adequate access to products, fittings and fixtures to undertake warranty repairs. Caroma Dorf will not be responsible for any consequential damage or costs where adequate access to product fittings & fixtures is not accessible. Note: This is a summary of the Dorf Clark Industries Limited (Caroma Dorf) warranty offer for Australian installed products. Some additional terms and conditions may apply. Caroma Dorf reserves the right to alter, or amend this warranty offer in writing at any time. Caroma Dorf reserves the right to provide minor components (eg. handles, aerators, buttons, dress rings, hinges, clips, rod & washers) as 'Parts Only' to the customer. Consequential Loss Caroma Dorf's obligations under warranty are limited to the repair or, at Caroma Dorf's option, replacement of any products which are defective through faulty workmanship or materials. To the extent permitted by law, Caroma Dorf will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind caused by any defect in the product or components.